TERMS OF SERVICE

PLEASE READ THROUGH FULL TOS.   Ignorance of TOS does not exclude you from agreeing and abiding to the TOS as it is publicly available.

 

Warranty/Returns

Every item comes with a 30 day limited warranty covering workmanship and materials. Repairs or replacements will be made for free within this period.

 

Please note that the warranty will be null and void if:

 

  • the item has been abused or used improperly

  • the item has been altered in any way

  • the item is soiled or has a smell, and has not been cleaned prior to return the customer has not cooperated with efforts to collect shipping   insurance on an item that has arrived damaged (see below).

Photos will need to be provided to confirm that the damages are covered under the limited warranty.

 

Please note that LLM standard commissions are not meant to withstand rough use such as LARP, rough housing, extreme dancing, etc. If you have intentions of using your fursuit in this manner, please specify in your form so your price will be adjusted accordingly.

 

  • We DO NOT offer refunds, returns, or exchanges once a commission is completed and mailed off. We also reserve the right to keep all materials purchased. NO EXCEPTIONS

 

 

Fursuit Turn Around Time 

  • Fursuits will be completed in the order they were received (all items are first paid, first served) YOUR COMMISSION WILL NOT BE ADDED TO THE QUEUE UNTIL IT'S PAID OFF/IN FULL.

  • I DO NOT offer deadlines ; I take commissions through the year, and will give each client a rough estimate of completion. This does not mean a deadline has been given.

  • If you would like your order to be completed for a certain convention, a rush fee will be placed 

                - 1 month: 60% rate 

                - 2 month: 50% rate

                - 3 month: 40% rate

                - 4 month: 30% rate

                - 5 month: 25% rate

 

In order to secure your rush order, the standard 40% deposit plus the rush fee must be paid

 

** rate will be added to fursuit balance **

For example:  $3,000 (digitigrade fullsuit) + .60% (1 month rush fee) = $4,800

 

 

Work in Progress Photos

  •  I will post pictures of finished hands, tails, bodysuits, and feet normally on my Trello, facebook page, and twitter, unless, I need to get feedback from the commissioner. IT IS THE CLIENTS RESPONSIBILY TO CHECK FOR PROGRESS ON THESE GIVEN PLATFORMS.   

 

  •  I will post work in progress pictures of the head from start to finish to my trello to make sure the commissioner is happy with the expression, eyes, etc. Please be sure to inform me if you see any changes that need to be made before the head is furred. It is your responsibility to check trello for these updates. I can not make changes once I proceed with the next steps.

 

  • If you are concerned about the types of furs I will use, photos and links can be emailed to you for approval first upon request.

  •  

  • Package Insurance/Damaged Shipments Fursuit 

 

If your package arrives damaged: First, do not unpack the box. Contact us immediately. We will contact the shipping company, who will send an agent to collect the damaged package and take it to an inspection center. The damage will be assessed, and the package will be returned to us so that we can repair the item, or otherwise deal with it.

 

There is no other way to claim the insurance, so please be prepared to undergo this procedure if your package arrives damaged. Failure to cooperate will void the warranty.

 

Please note that the procedure may be different for overseas deliveries, but we ask that you still contact us immediately at the first sign of damage, before unpacking the box.

 

*note* Insurance will only be added per clients request, and will not come standard.

 

Cancellation/Alteration

Once a project is started, changes may not be made to the design.

 

We reserve the right to cancel any commission at any stage of the process if the commissioner is rude, threatening, or otherwise unreasonable. Unless we agree to them, no changes can be made to a commission once we have purchased the supplies.

In the event that a client keeps us waiting for an unreasonable amount of time for their DTD, shoes, measurements, as well as any other important items/information (longer than 3 months from the time their suit is started), we reserve the right to cancel and charge an additional inconvenience fee of 20%, as well as the 10% cancelation fee. You will be refunded only 30% of what you've paid and blacklisted from commissioning us again. We then reserve the right to keep whatever we've started, and will lightly modify and sell.  If you have trouble obtaining the item we need to make your suit, please contact us for assistance. 

 

Should the client cancel a commission, the balance (minus the down payment, and any work made to the project) can be refunded, or the full amount paid can be credited toward another project. Full monetary refunds will not be given under any circumstance. We reserve the right to complete the cancelled project any way we choose and sell it at auction.

 

If you do not pay your monthly fees in accordance to our payment plan that is agreed to upon project acceptance and cannot keep good e-mail contact, a $50 late fee will be added to your balance for each month you’re late, or I reserve the right to cancel your commission and refund you only what you have paid towards it. The deposit is non-refundable.  If for any reason something comes up that keeps you from being able to pay, simply send an e-mail and explain the situation. Failure to do so will result in us assuming you just don’t want to pay, and your commission will be cancelled.

 

There are cases where we may refuse a project. This could be due to time constraints, or the actual subject matter. As with many other commissioners, there are certain lines that we will not or can not cross. If we refuse a commission/project, the customer will be notified (with reason included).

 

 Refund Policy

0% complete - 60% refund

25% complete - 40% refund

50% complete - no refund

70% complete - no refund

100% complete - no refund

 

Upon commissioning us, if you are having financial issues or are not happy with how the suit is coming out, you are entitled to be refunded ONLY if the suit is under 50% completed. The above explains how much you may be refunded depending on how much of the suit has been completed. This does not include the 40% nonrefundable down payment which we use to buy materials and taxes. Please be sure that you are financially ready to commission us. Should you, the client, cancel a commission and request a refund there will be a 10% cancellation charge, and the refund will be made to you at our convenience in small payments. WE DO NOT REFUND IN LUMP SUMS. Forced refunds will result in little to no refunds, plus a blacklist and public beware.  

 

Style and Limitations 

You must describe, in writing, important features of your concept art. Any features not described may be overlooked, and we are not to be held accountable for such.

 

Some designs may be physically impossible to reproduce. If this is the case, we will suggest the closest physically possible alternative.

We will not copy your concept art perfectly. All designs will be translated into our style.

 

Also, certain features of concept art may not be possible to reproduce as drawn due to human proportion, human flaw, limitations of materials, and limitations of physics. Significant alterations will be discussed with you before the costume is made.

 

Shipping

All our items are shipped through USPS , UPS or Fedex with package tracking (US customers). Insurance is not included, but can be added at the commissioner's expense if he/she so chooses.  We do accept international shipping, however to have tracking for your package you need to pay for express shipping, which generally costs quite a bit more. Shipping prices are determined on a case by case bases as an additional fee to the agreed final suit costs and will depend on box size and weight, so must be determined at the very end. Your item will not be shipped until the entire project cost has been paid in full, including shipping.

 

LLM is not responsible for any stolen or lost package in transit once it leaves our studio. 

 

Once you have received your package from LLM Costumes, we are NOT responsible for any shipping cost on returned items. Customer is responsible for ALL shipping cost. 

 

 

International Fees

Most international orders will incur CUSTOMS fees. We cannot be held responsible for these fees, nor are we able to determine what they will be, as they will depend on your country’s customs office. The customs fees must be paid by you upon entry of the package into your country. If you have questions about customs, please contact your local customs office.

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